Daniel Werfel, former Commissioner of the US Internal Revenue Service, joined Caroline Hepker and Lizzy Burden on Bloomberg Radio as the UK’s tax authority undertakes a major digital overhaul. HMRC is aiming to move most customer interactions online by 2030, while updating legacy systems and exploring the use of AI. Werfel, now with Public Digital, which is advising HMRC, discussed the challenges of delivering large-scale government transformation, as well as concerns around AI, data protection and the security of sensitive public sector systems. (Source: Bloomberg)
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